top of page

Device Pickup Policy

At Dixon Technology, we are committed to providing high-quality repairs and services while ensuring a smooth pickup process. To avoid delays and unclaimed devices, please review our Device Pickup Policy below.

1. Pickup Notification & Timeframe

  • Customers will receive a pickup notification via text, email, or call once their device is ready.

  • Devices must be picked up within 30 days of receiving this notification.

2. Payment Requirement

  • A deposit or full payment must be made before any repair work begins.

  • If no deposit is made, full payment will be collected on the back end before the device is returned.

  • Full payment is required at the time of pickup. No device will be released without full payment.

  • Accepted payment methods: Cash, Card, Zelle, Cash Apps, Apple Pay, Chime and PayPal.

3. Scheduling a Pickup

  • Customers should schedule a pickup time during our business hours.

  • If a scheduled pickup is missed, the customer must reschedule within 48 hours.

4. Unclaimed Devices & Abandonment Policy

  • Devices not picked up within 30 days will be considered abandoned.

  • Abandoned devices may be resold, recycled, or disposed of at our discretion to recover costs.

  • If the original owner loses possession of the device after the 30-day period, they will be required to repurchase it at the current set price if they still wish to reclaim it.

  • Dixon Technology is not responsible for unclaimed devices after the 30-day period.

5. No Holds Without Deposit or Payment

  • Devices will not be held beyond 30 days unless a deposit or full payment has been made.

6. ID Verification (If Needed)

  • A valid photo ID may be required at pickup to verify ownership.

7. Customer Responsibility

  • Customers are responsible for checking messages and responding promptly regarding their device status and make all payment.

  • Dixon Technology is not liable for unclaimed devices past the stated policy deadlines.

bottom of page